Frequently Asked Questions
Everything you need to know before booking your Pretty Mocktails experience.
BOOKING
How do I book Pretty Mocktails?
How do I book Pretty Mocktails?
Complete our inquiry form with your event date, location, guest count and preferred experience. If we are available, we will send you a proposal with your recommended service, pricing and optional upgrades.
Your date is officially reserved once the required agreement and non-refundable retainer have been received.
How far in advance should I book?
How far in advance should I book?
We recommend inquiring as soon as your venue and event date are confirmed. Wedding-season weekends and popular dates may book several months in advance.
Can you holdmy date while I decide?
Can you holdmy date while I decide?
Dates are not secured without a signed agreement and required retainer. Your proposal will include an expiration date
showing how long the pricing and availability are valid.
When is the final payment due?
When is the final payment due?
The final payment deadline will be listed in your agreement and proposal.
PRICING
Why do you show starting prices?
Why do you show starting prices?
Starting prices help clients understand the minimum investment before submitting an inquiry. Final pricing depends on guest count, drink quantity, service style, location and customization.
Are taxes included?
Are taxes included?
Applicable taxes are additional unless your proposal states otherwise.
Are travel fees included?
Are travel fees included?
Travel fees depend on the event location. Any applicable fee will be clearly shown in your proposal before booking.
DRINKS AND CUSTOMIZATION
Can we choose our mocktail flavors ?
Can we choose our mocktail flavors ?
Yes. Flavours are finalized after confirming the booking. We will guide you toward selections that work well together and suit your event.
Can the drinks match our event colors ?
Can the drinks match our event colors ?
Yes. We create handcrafted mocktails which match your decor color palette and personalized details.
Can we customize the drink names?
Can we customize the drink names?
Yes. Personalized drink names are available with all experiences.
Do you provide edible drink toppers?
Do you provide edible drink toppers?
Custom edible drink toppers are included with all experiences.
Do you provide alcohol?
Do you provide alcohol?
Pretty Mocktails specializes in non-alcoholic beverage experiences. Alcohol-related tower requests or venue arrangements must be discussed before booking and may be subject to venue requirements and applicable regulations.
SERVICE AND SETUP
Do you provide glassware?
Do you provide glassware?
Glassware is included with all experiences. We provide premium glassware.
Is setup included?
Is setup included?
Yes. Standard setup is included according to the selected experience. Teardown, pickup and service details will be clearly listed in your proposal.
Do you need access to water or power?
Do you need access to water or power?
Requirements vary by experience and venue. Any required access will be confirmed before the event.
How much time do you need for setup?
How much time do you need for setup?
Setup time depends on the selected service and venue access. We will coordinate the arrival and setup schedule
before the event.
What happens to used glassware?
What happens to used glassware?
Used glassware is collected after the event and transported for proper washing and sanitizing. Glassware is not rinsed and reused during the event.
GUEST COUNT AND QUANTITIES
How many drinks should we order?
How many drinks should we order?
The recommended quantity depends on the event length, service type, guest count and whether other beverages will be available. We will help determine an appropriate quantity.
What happens if my guest count changes?
What happens if my guest count changes?
Your proposal will include a deadline for confirming the final guest count. Increases are subject to availability and additional charges. Reductions may not lower the final price after supplies and staffing have been secured.
TRAVEL AND VENUES
What areas do you serve?
What areas do you serve?
We serve Surrey, Langley, Vancouver, Burnaby, Richmond, Delta, White Rock, Coquitlam and surrounding communities across Metro Vancouver and the Fraser Valley.
Do you travel outside your regular service area?
Do you travel outside your regular service area?
Yes, depending on availability. Additional travel, parking, ferry or accommodation fees may apply.
Can you work at any venue?
Can you work at any venue?
Most venues can accommodate our services, but access, setup rules, insurance requirements and available space must be confirmed.
PRETTY SEALED SIPS™
What is the minimum order for pickup cans?
What is the minimum order for pickup cans?
The minimum pickup order is 20 cans.
How far in advance should canned mocktails be ordered?
How far in advance should canned mocktails be ordered?
Orders should be placed early enough to allow time for flavour selection, label design, approval and production. Your final deadline will be confirmed when booking.
Can we use our own logo on the cans?
Can we use our own logo on the cans?
Yes. Corporate logos, event names and personalized designs may be included, subject to artwork approval and design requirements.
How should the cans be stored?
How should the cans be stored?
Storage and serving instructions will be provided with the order. Clients are responsible for following those instructions after pickup or delivery.
Still Have a Question?
Send us your event details and our team will guide you toward the right experience.